Remote Customer service Jobs • HR Tech

An integral part of Firstup’s long-term relationship with its global Enterprise customers, you will directly impact the long-term success of the relationship. You will guide assigned customers through the customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You will work to ensure high customer satisfaction, health, and overall success to drive renewals and positively impact the Gross Retention Rate (GRR).

This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll and HRIS Customer Success Manager. You will play a critical role as a trusted advisor and advocate for our customers. In this role, you will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve Remote’s payroll and HRIS products.

As VP of Client Success, you will build and lead our growing Client Success team while driving measurable outcomes in client satisfaction, retention, and expansion. The role involves setting the plan, coaching and scaling the team, and personally managing top enterprise relationships, as well as collaborating with Product, Sales, Marketing, and Data teams to optimize the client experience.